PUBLIC OFFER

for the provision of sea excursions, cruises, and boat rentals under the trademark UNION MARINA

Phu Quoc Island, Socialist Republic of Vietnam

This document constitutes an official public offer (hereinafter referred to as the "Offer") of the Limited Liability Company "UNION PHU QUOC COMPANY LIMITED" (abbreviated name — UNION PQ CO., LTD, trademark "UNION MARINA"), addressed to an indefinite circle of individuals and legal entities, to enter into a contractual relationship for the provision of tourism and entertainment services for consideration (sea excursions, cruises, boat rentals, and related services) on the terms set forth below. This Offer has been prepared in accordance with the Civil Code of the Socialist Republic of Vietnam No. 91/2015/QH13 regarding offer and acceptance, the Law on Consumer Rights Protection No. 19/2023/QH15, and Decree No. 55/2024/NĐ-CP detailing the requirements for consumer contracts and standard (standardized) transaction terms.
Submission of a booking request by the Customer (via the official website unionmarina.vn, by phone, email, or via messengers specified on the Website) does not in itself constitute an acceptance of this Offer, but represents an inquiry to the Contractor to confirm the availability of free slots/vessels and the final terms of the selected Program. Full and unconditional acceptance of the terms of this Offer (acceptance), which determines the moment of conclusion of the contract between the Parties, occurs in accordance with the procedure established by Section 5 of this Offer and signifies that the Customer fully and unconditionally agrees with all terms of the Offer.

1. Terms and Definitions

• "Contractor" — CÔNG TY TNHH UNION PHÚ QUỐC (UNION PHU QUOC COMPANY LIMITED), operating under the trademark UNION MARINA, the details of which are specified in Section 15 of this Offer.
• "Website" — the official internet website of the Contractor, located at https://unionmarina.vn (and its language versions).
• "Customer" ("Guest") — an individual or legal entity that has accepted this Offer in the manner prescribed by Section 5.
• "Services" — sea excursions, cruises, boat rentals, VIP fishing, and other programs posted on the Website, as well as additional services (transfer, onboard entertainment, etc.).
• "Program" — a specific type of service (day trip on a catamaran, sunset cruise, private charter, individual rental of a Yamaha FC-27 boat, VIP fishing) selected by the Customer during booking.
• "Booking" ("Request") — an inquiry by the Customer to order a specific Program for a specific date, time, and number of guests, which does not in itself constitute an acceptance of this Offer.
• "Voucher" ("Booking Confirmation") — a document (electronic message) sent by the Contractor to the Customer after receiving the advance payment and confirming the fact of booking.
• "Advance Payment (Deposit)" — a sum of money paid by the Customer to the Contractor prior to the actual provision of the Services in the amount brought to the Customer's attention in accordance with Section 4 of this Offer.

2. Language of the Offer
2.1. This Offer is prepared by the Contractor in several languages, including Vietnamese, Russian, English, and Chinese. The official version of the Offer for the purposes of applying the legislation of the Socialist Republic of Vietnam is its text in the Vietnamese language; versions in other languages (including this edition in Russian) are provided additionally for the convenience of foreign Customers.
2.2. In the event of contradictions between the texts of the Offer in different languages, priority shall be given to the interpretation most favorable to the Customer acting as a consumer within the meaning of the Law on Consumer Rights Protection No. 19/2023/QH15; in other cases, the Vietnamese version shall apply unless mandatory rules of law establish otherwise.

3. Subject of the Offer
3.1. The Contractor undertakes to provide the Customer with the Services for consideration in the scope and on the terms of the selected Program, and the Customer undertakes to accept and pay for such Services in the manner, size, and within the time limits established by this Offer.
3.2. The list of active Programs, their duration, route, capacity, and rough cost are published on the Website and given in Appendix No. 1 to this Offer (Section 8). The Contractor has the right to unilaterally change the composition, schedule, and cost of the Programs, the up-to-date information about which is placed on the Website prior to the moment of booking; price changes do not apply to already paid and confirmed bookings.
3.3. The place of service provision is the Union Marina private pier and the adjacent waters of Phu Quoc Island (Đặc khu Phú Quốc, Việt Nam), as well as routes determined by the selected Program.

4. Booking Procedure
4.1. To book a Program, the Customer sends a request to the Contractor via the form on the Website (indicating the program, date, number of guests, name, and phone number), by phone at +84 977 01 85 01, by email at info@unionmarina.vn, or via messengers specified on the Website.
4.2. After receiving the request, the Contractor checks the availability of slots/vessels on the selected date and, prior to the moment of payment, sends to the Customer: the final cost of the Program; the exact amount of the advance payment to be paid; applicable cancellation and refund conditions (Section 10 of this Offer); material restrictions for the selected Program, if any apply (clause 9.2a of this Offer); as well as a link to the current edition of this Offer.
4.3. The amount of the advance payment is determined by the Contractor depending on the type of Program and, as a rule, ranges from 30% to 100% of the Program cost; the exact amount or percentage for a specific booking is brought to the Customer's attention prior to order confirmation and payment under clause 4.2. The booking is considered confirmed only after the advance payment is received and the Voucher is sent to the Customer.
4.4. By filling out the form on the Website and clicking the "Leave a request" / "Book" button, the Customer confirms that they are familiar with the Privacy Policy and the Personal Data Processing Policy published on the Website.

5. Contract Conclusion Procedure (Acceptance of the Offer)
5.1. The Offer is deemed accepted by the Customer, and the contract between the Parties is deemed concluded from the moment of the first of the following events: (a) making the advance payment for the selected Program on the terms brought to the Customer's attention under clauses 4.2–4.3; or (b) receipt of the Voucher confirming the booking by the Customer from the Contractor.
5.2. From the moment of acceptance, this Offer acquires the force of a contract concluded between the Contractor and the Customer in writing, including its electronic equivalents recognized by the applicable legislation of Vietnam on electronic transactions, and is binding on both Parties.
5.3. The contract is deemed performed by the Contractor in full scope after the actual provision of the Services in accordance with the selected Program.

6. Cost of Services and Payment Procedure
6.1. The cost of each Program is specified on the Website in Vietnamese Dongs (₫) and in US Dollars ($ — for reference and convenience; payment, unless otherwise agreed by the parties, is made in Dongs at the rate specified by the Contractor on the payment date).
6.2. The rough prices for the Programs active on the publication date of this Offer are given in the table below (Appendix No. 1). The up-to-date cost on the booking date is always specified on the Website and/or confirmed by the Contractor during request processing.
6.3. Payment is made by bank transfer to the Contractor's account, through payment services specified on the Website, or in cash in a manner agreed upon by the parties. The obligation to pay is deemed performed from the moment the funds are credited to the account of (received by) the Contractor.
6.4. The cost of the Program (unless specified otherwise separately) includes: use of the boat/vessel according to the selected Program, crew, fuel, basic equipment for snorkeling (where provided by the selected Program), food/beverages in the scope declared in the description of the specific Program on the Website, as well as a transfer "hotel — pier — hotel" within the zone served by the Contractor without additional charge.

7. Transfer. Additional Fee for the North Island District
7.1. Standard transfer (meeting the guest at their accommodation and delivering them back after the program) is included in the cost of the Program and is provided within the service zones determined by the Contractor.
7.2. For guests residing in the North Island district, an additional transfer fee of 250,000 (two hundred fifty thousand) VND per person is applied. This amount covers both meeting the guest at their accommodation and returning them after the end of the program, in accordance with the schedule of the respective tour.
7.3. The additional transfer fee under clause 7.2 shall be paid by the Customer simultaneously with the payment for the selected Program or immediately before the transfer starts, unless otherwise agreed with the Contractor.
7.4. The Contractor has the right to determine and change the list of districts requiring an additional transfer fee, as well as the amount of such fee, with mandatory notification of up-to-date information to the Customer at the booking stage, prior to making the advance payment.
7.5. The vehicle pickup time for the transfer is coordinated by the Contractor with the Customer in advance and brought to the Customer's attention in the Voucher or via another method of communication.

8. Appendix No. 1. List of Programs and Estimated Cost

*Note: The specified cost is for reference as of the date of publication of this Offer and is subject to clarification on the website unionmarina.vn and/or upon booking. The cost of additional onboard entertainment (tubing, jet ski, mini-cruise on a trimaran, access to the 3rd VIP deck, etc.) is paid separately according to the current rates of the Contractor. The additional transfer fee for the North Island district (clause 7.2 of this Offer) is not included in the specified cost.

9. Rights and Obligations of the Parties
9.1. The Contractor is obliged to:

• provide the Services in accordance with the selected and confirmed Program on the agreed date and time;
• ensure the safety of the Customer on board the vessel/boat, the availability of life-saving equipment, and conduct safety briefings before the start of the Program;
• timely inform the Customer about schedule changes, cancellation, or postponement of the Program due to objective reasons (including weather conditions);
• bring to the Customer's attention material restrictions on the selected Program, if any apply (clause 9.2a of this Offer), prior to order confirmation and payment;
• ensure the confidentiality of the Customer's personal data in accordance with the Privacy Policy published on the Website.

9.2. The Contractor has the right to:

• unilaterally postpone or cancel the Program due to meteorological, technical, or other reasons threatening the safety of guests, with the offer of an alternative date to the Customer or a full refund of paid funds for the unrendered part of the Services;
• refuse boarding to persons in a state of alcohol or drug intoxication, as well as to persons whose behavior or objective condition poses a threat to the safety of themselves, other guests, or the crew. The decision to refuse boarding is made by the vessel's captain or an authorized representative of the Contractor based on objective circumstances and is recorded in a service entry (an act or electronic message indicating the date, time, and brief description of circumstances); in this case, the advance payment is not refunded, except for cases where the consumer rights protection legislation of Vietnam provides for a mandatory refund;
• establish additional conditions and restrictions (including age, medical, pregnancy restrictions, and physical fitness requirements) for individual Programs (in particular, VIP fishing, boat rental).

9.2a. If material restrictions specified in the previous clause actually apply to a specific Program, such restrictions are published in the description of the respective Program on the Website and in any case are brought to the Customer's attention prior to order confirmation and payment in accordance with the procedure established by Section 4 of this Offer.
9.3. The Customer is obliged to:

• timely and in full scope pay the cost of the selected Program and, if necessary, the additional fee for transfer according to Section 7;
• provide accurate data when booking (Full Name, contact phone number, number of guests, accommodation place);
• arrive at the starting place of the service provision (or transfer meeting point) at the agreed time;
• comply with safety rules, crew instructions, and this Offer; bear liability for damage caused by their fault to the property of the Contractor or third parties.

9.4. The Customer has the right to:

• receive full and accurate information about the content, cost, and material restrictions of the Program prior to booking and payment;
• cancel the Program or postpone it to another date in accordance with the procedure provided for by Section 10 of this Offer.

10. Cancellation, Rescheduling of Booking and Refund of Funds
10.1. The Customer has the right to cancel the booking or transfer it to another date by notifying the Contractor via the method used for booking (phone, messenger, email).
10.2. The conditions and terms for the refund of the advance payment (fully, partially, or without refund) depend on the term of notification of cancellation prior to the start date of the Program and are brought to the Customer's attention upon booking; in the absence of other agreements, the following rough conditions apply:

• in case of cancellation more than 48 hours before the start of the Program — a full refund of the advance payment;
• in case of cancellation less than 48 hours before the start of the Program — the advance payment is not refunded, EXCEPT for cases when: (a) the cancellation or impossibility of service provision is caused by the faulty actions (inaction) of the Contractor; (b) the service provision became objectively impossible due to reasons beyond the Customer's control, including the circumstances specified in Section 13 of this Offer; (c) the applicable consumer rights protection legislation of Vietnam directly provides for a mandatory refund in a specific case; or (d) the Parties have agreed otherwise.

10.3. In case of cancellation or rescheduling of the Program on the initiative of the Contractor (including weather conditions, technical reasons), the Customer is granted a choice: rescheduling to another date or a full refund of the paid funds.
10.4. Refunds are made via the same method used for payment, unless the parties agree otherwise, within a reasonable period not exceeding 14 (fourteen) calendar days from the date when the Parties agreed on the refund, or, if the refund is mandatory by virtue of clause 10.2 or applicable law, from the date the Contractor receives the relevant request from the Customer.

11. Claims and Dispute Resolution
11.1. Claims related to booking or service provision may be sent by the Customer to the Contractor via any of the following methods: by email to info@unionmarina.vn; by phone at +84 977 01 85 01; via messengers specified on the Website; or in writing to the legal address of the Contractor specified in Section 15 of this Offer.
11.2. The Contractor confirms receipt of the claim within a reasonable period not exceeding 2 (two) working days from the moment of its receipt, by any available method of communication with the Customer.
11.3. The Contractor reviews the claim and provides a reasoned response to the Customer within the period established by the applicable consumer rights protection legislation of Vietnam, and if such a period is not established — within 30 (thirty) calendar days from the moment of receiving the claim.
11.4. The Parties shall make efforts to resolve disputes and disagreements through negotiations. If an agreement is not reached, the dispute may be submitted to mediation or arbitration if the Parties have separately agreed on such a procedure, or submitted to a competent court of the Socialist Republic of Vietnam in accordance with the procedure established by applicable law.
11.5. Nothing in this section limits the right of the Customer as a consumer to apply directly to the competent state authorities of Vietnam for consumer rights protection, bypassing the procedure provided for in this section.

12. Liability of the Parties
12.1. For non-performance or improper performance of obligations under this Offer, the Parties shall bear liability in accordance with the current legislation of the Socialist Republic of Vietnam.
12.2. The Contractor shall not bear liability for non-performance of obligations caused by the action of force majeure circumstances within the meaning of Section 13 of this Offer, as well as for damage resulting from the Customer's non-compliance with the crew's instructions and safety rules.
12.3. The Contractor shall not bear liability for the loss or damage of the Customer's personal belongings left unattended on board the vessel/boat or in the transfer waiting area, except for cases when such loss or damage is caused by the faulty actions (inaction) of the Contractor or its personnel.
12.4. The Contractor's liability is determined by the applicable legislation of the Socialist Republic of Vietnam. No provision of this Offer limits or excludes the Contractor's liability in cases when such limitation or exclusion is prohibited by law, in particular in cases of causing harm to the life or health of the Customer, as well as in case of violation of safety requirements by the Contractor.

13. Force Majeure Circumstances
13.1. The Parties shall be released from liability for partial or complete non-performance of obligations under this Offer if it was a consequence of force majeure circumstances: natural disasters, storm warnings, typhoons, decisions of state authorities restricting navigation, pandemics, and other events objectively unavoidable and uncontrollable by the Parties.
13.2. Technical malfunction of equipment or a vessel caused by its improper operation or maintenance, as well as other circumstances arising as a result of the Contractor's violation of its contractual obligations, do not relate to force majeure circumstances.
13.3. Upon the occurrence of force majeure circumstances, the period for performance of obligations is postponed in proportion to the time of their duration; if the Program cannot be provided and rescheduled, the provisions of Section 10 of this Offer shall apply.

14. Personal Data
14.1. By booking, the Customer provides the Contractor with personal data (Full Name, contact phone number, accommodation place, and other data specified during booking) necessary for the execution of this Offer, including request processing, organizing transfer and service provision, and performing settlements. The processing of such data is carried out by the Contractor in accordance with the procedure, on the conditions, and in relation to the same data categories, purposes, and grounds of processing specified in the "Personal Data Processing Policy" and "Privacy Policy" published on the Website.
14.2. Sending marketing, advertising, and informational messages about the Contractor's programs and promotions to the Customer is carried out only if there is a separate, voluntary consent of the Customer obtained in accordance with the procedure prescribed by the "Privacy Policy", and is not a condition for booking or service provision.

15. Contractor Details

• Full Name (in Vietnamese): CÔNG TY TNHH UNION PHÚ QUỐC
• Full Name (in English): UNION PHU QUOC COMPANY LIMITED
• Abbreviated Name: UNION PQ CO., LTD
• Trademark: UNION MARINA
• Enterprise Registration Number (Mã số doanh nghiệp): 1702345751, issued by the Department of Planning and Investment (Business and Cooperative Registration Office) of An Giang Province on 26.12.2025, amendment No. 1 dated 09.01.2026
• Charter Capital: 500,000,000 VND (five hundred million Vietnamese Dongs)
• Registered Office Address: Căn nhà B6-905, Phú Quốc Waterfront, Khu phố Đường Bào, Đặc khu Phú Quốc, Tỉnh An Giang, Việt Nam
• Actual Address of Activity / Port: UNION MARINA, Phu Quoc Island, Vietnam
• Phone: +84 977 01 85 01
• Email: info@unionmarina.vn
• Website: https://unionmarina.vn

This Offer comes into force from the moment of its placement on the Website and remains active until its withdrawal or replacement with a new edition by the Contractor. The current edition of the Offer is always available at https://unionmarina.vn (Section "Offer").
Edition Publication Date: September 21, 2026.